CoinsPaid Support
Please find the answer to your question in our FAQ below. If you can't do it you can send a request to our support team summiting the form.
Part 1: Integration
How do I enable CoinsPaid.com on my site?
You can check our integration guide here: https://docs.coinspaid.com/docs/integration-guide, in case you have any additional questions regarding the integration process yon can address them to our support team via [email protected]
Does Coinspaid.com provide services in my country?
We will be able to provide you our servecies if your country is not in the list of the restricted ones, you can check it here: https://coinspaid.com/aml-ctf-kyc-policies/.
Can I try CoinsPaid.com for free?
Yes, you can request a 14-day trial version via the following link: https://coinspaid.com/request-a-quote/
How do I add a crypto payment button to my site?
You can find this infromation in our API documentation: https://docs.coinspaid.com/docs/integration-guide/crypto-payment-form
Can I use CoinsPaid.com with my WooCommerce/Shopify store?
Yes, can do this by using our new features - Futures and Invocies, for more information: https://docs.coinspaid.com/docs/api-documentation/v2/futures and https://docs.coinspaid.com/docs/api-documentation/v2/invoices
Can I use CoinsPaid.com in my industry?
You can discuss the possibility of implementation of our business solution to your field of work via [email protected] or [email protected]
Can I set up multi-user access on my CoinsPaid.com account?
Yes, we can provide the access to your account to multiple users with configurable level of access for every one of them, for more details contact us via [email protected]
How can I contact CoinsPaid.com support?
In order to contact our support team you can use the following address: [email protected]
Part 2: Payments & Billing
Which cryptocurrencies are supported?
You can see all the supported cryptocurrencies at the next page https://docs.coinspaid.com/docs/
How do I choose which cryptocurrencies to accept?
We can recommend you use the most common cryptocurrencies - BTC, LTC, BCH, ETH, XRP, DOGE and BCH. You need to know your customers and cryptocurrencies which they use more often. Although, any cryptocurrency from our list can be added. https://docs.coinspaid.com/docs/
What are the transaction fees?
In order to check the fees for your business you need to contact our sales department - [email protected] or [email protected]
How do I add a crypto payment button to my site?
You can find this infromation in our API documentation: https://docs.coinspaid.com/docs/integration-guide/crypto-payment-form
Are there any transaction limits?
We don't have any limits for maximum deposits and withdrawals, but we have the limits for minimum deposits and withdrawals you can see at the next page https://docs.coinspaid.com/docs/confirmations-and-limits
How long does it take to process a crypto payment?
Usually it takes from several minutes to several dozens of mitunes to gather sufficient amount of confirmations for a transaction in blockchain and be creddited on receiver's balance after that, but our service provides you instant depositing feature that helps you and your users waist no time waiting till their funds ariive.
How can I send an invoice to my customer?
We have several scenarious of invoice implementation, but general flow includes forwarding the user an URL for payment that you had previously generated with a request.. For details you can check the following link: https://docs.coinspaid.com/docs/api-documentation/v2/invoices
Part 3: Currency conversion
How do I convert the coins I receive into BTC?
Our service provides you an option to conduct crypto-crypto exchange, these are supported the currencies that you can exchange to BTC - LTC, ETH, BCH, USDT (ERC20) and DOGE.
How do I convert cryptocurrency into fiat currency?
We support exchange to fiat function and you can access it via our backoffice simply by making few clicks, choosing the currency for the conversion and the amount.
Which fiat currencies do you support?
Currently we support the following currencies: EUR, USD, CAD, SEK, AUD, NOK, CHF, RUB, CNY, JPY, NZD, MXN, ARS, BRL, GBP, INR, KRW, THB, MYR, PEN, CLP, KZT, UAH ** (will be updated) . Although you can contact us via [email protected] if you want to discuss the addition of another fiat currency for your business.
What are the conversion fees?
All details concerning the fees you can find in your commercial offer or by contacting our sales department: [email protected] or [email protected]
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Address: Harjumaa, Tallinn, Kesklinna linnaosa, Viru väljak, 2-3rd floor, Metro, 10111, Estonia
VAT: EE102212301; License No: FVR001183, FRK001102.